stuck in the (logging screen)

it\started like a week ago … the bug is that when i open my client and log in … then choose my char … it makes me stuck when (logging) screen appears … and it doesnt let me go to the game … please help T^T

Hi Medo, sorry for the late reply.

Sending you back to crossroads while you’re offline usually fixes the issue, I did that. If you try to log in and the problem persists please let me know and we’ll find a way to fix this.

IIRC Nux had a similar issue and his account got fixed, not sure how and by who (Since I wasn’t a staff at that time) but I’ll ask nonetheless.

Please let me know if the problem persist.

i just tried and i am still stuck in it … thanks anyways ^^ and sorry again …

Aw, alright will deliver this to other staff that might be able to fix this. Once this is done we’ll send you a private message!

Sorry for the trouble :sad:

no need to be sorry :joy: :joy: :joy: thank you for helping thanks so much ^^

I was stuck in the logging screen too.

Few questions.

Basic questions:

  1. What version of Windows are you running? (XP, 7, 8, 10, etc.)
  2. What is your anti virus?
  3. Have you updated to the latest .NET framework?

More questions.

  1. When did the error first start appearing?
  2. Did you recently switch or acquire an anti-virus?
  3. Did you recently change any settings in your anti-virus.
  4. Have you recently altered any firewall settings?
  5. Has your internet been running fine?

a/1 : i am running windows 7
a/2 : i am using Microsoft security essentials
a/3 : if the last version of .NET framework is version 4.5.2 then yes

more question answers:-

a/1: hmmm if i recall correctly it started like 3/4 weeks ago before the last graphic update
a/2: no the Microsoft security essentials is the only anti-virus i have and i didn’t switch it
A/3: Nope
a/4:i believe i didnt
a/5:kinda … but when festivo looked at my speed test he said its kinda bad and he is doubting that this is the problem but the game worked fine with me for a long time with this internet :T
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thanks for looking at my problem ^^