I got my id banned

My id is gregfine.
I got 2 characters there:
gregfine and o0o.
When I opened the id jn, it said “You are banned”
So, why am I banned? Thanks!
<I dont do any communication abuse or cheats or double id>…

Weird, happened to another new player too? I think? maybe an admin will help!

Hi!

Just so you know, double accounts are allowed.

With that being said – we have been receiving a lot of mysterious out of the blue ban reports and our administration is looking into the issue right now.

We thank you for your patience and apologize for the inconvenience.

Greetings Gregfine,

I’m sorry to hear you’re having this issue. I need you to send either Erladino or myself a PM containing your account name, character name, and your IP (which you can get here: http://ipchicken.com/ ). We should be able to assist you better there.